Shipping policy

Shipping Policy

BabyGroove currently ships within Canada.

Order processing
Orders are processed within 2–3 business days (Monday to Friday, excluding holidays). When your order ships, we'll email you tracking information.

Estimated delivery
Most orders arrive within 10–18 business days of the order date, including processing time. This is an estimate, not a guaranteed delivery date. Delivery can take longer because of carrier delays, weather, holidays, or customs processing.

Shipping rates
Standard shipping is a flat $7.99 CAD per order. Orders of $45 CAD or more ship free. Taxes are calculated at checkout.

Multiple packages
We work with several suppliers and fulfillment partners, so items from the same order may ship separately and arrive on different days. You will not be charged extra shipping because your order arrives in more than one package.

Customs, duties and taxes
Some products ship from our suppliers' warehouses outside Canada. Where import duties or taxes apply and are not collected at checkout, they are the customer's responsibility.

Incorrect address
Please double-check your shipping address before placing your order. If you notice a mistake, contact us right away at babygrooveofficial@gmail.com. We can't guarantee an address can be changed once your order is in processing or has shipped, and we aren't responsible for orders delivered to an incorrect address supplied by the customer.

Lost or delayed packages
If your order hasn't arrived after 18 business days, or your tracking hasn't updated for 7 days, email us at babygrooveofficial@gmail.com with your order number. We'll investigate with the supplier and carrier and, if your package is lost, send a replacement or refund your order.