Refund policy

Returns & Refund Policy

We want you to be happy with your BabyGroove order. Here is how returns and refunds work.

Damaged, defective or incorrect items
If your item arrives damaged, defective, or isn't what you ordered, email babygrooveofficial@gmail.com within 30 days of delivery with your order number and clear photos of the item and packaging. We'll send a replacement or refund your order, and you won't pay for return shipping.

Change of mind
If you simply change your mind, you can request a return within 14 days of delivery. To be eligible, the item must be unused, in its original condition and packaging, and accompanied by your order number. The customer pays return shipping, and original shipping charges are not refunded.

Please contact us before sending anything back. We'll give you return instructions and the return address once your request is approved. Items sent back without approval may not be refunded.

Items we can't accept back
For hygiene and safety reasons, we can't accept returns of opened or used items that touch a baby's mouth or skin, including feeding items (bottles, bowls, plates, spoons, fruit feeders), teethers, toothbrushes, grooming and bath care items, and reusable diapers or training pants. Final-sale and personalized items are also not returnable. These limits do not apply to items that arrive damaged, defective or incorrect.

Refunds
Once an approved return is received and checked, or a damage claim is approved, we'll refund your original payment method within 5–10 business days. Your bank or card provider may need extra time to show the refund.

Cancellations
You can cancel your order for a full refund any time before it ships. Email us as soon as possible with your order number.

Questions
Email babygrooveofficial@gmail.com and we'll be happy to help.