FAQ

Frequently Asked Questions

Where does BabyGroove ship?
We currently ship within Canada.

How long will my order take to arrive?
Most orders arrive within 10–18 business days of the order date, including processing time. This is an estimate, not a guarantee.

How long does processing take?
Orders are processed within 2–3 business days. We'll email you tracking information when your order ships.

Will all my items arrive together?
Not always. We work with several suppliers, so items from one order may arrive in separate packages. You won't be charged extra for that.

Can I change or cancel my order?
You can cancel for a full refund before your order ships. Email us as soon as possible with your order number.

What if my item is damaged, defective or wrong?
Email babygrooveofficial@gmail.com within 30 days of delivery with your order number and photos. We'll send a replacement or refund you, and you won't pay return shipping.

Can I return an item if I change my mind?
Yes, within 14 days of delivery if it is unused and in its original packaging. The customer pays return shipping. Opened feeding, bath, grooming and hygiene items can't be returned. See our Returns & Refund Policy for details.

How long do refunds take?
Within 5–10 business days of approval, to your original payment method.

Will I pay customs or import fees?
Some products ship from outside Canada. Where duties or taxes apply and are not collected at checkout, they are the customer's responsibility.

How do I contact you?
Email babygrooveofficial@gmail.com. We aim to reply within 1–2 business days.